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| From the creators of award winning GoldMine and HEAT software. |

 

SUPPORT

FrontRange
Support
 

Holiday Hours for Global Support Services

Recognizing the hard work and dedication of each employee this past year, the FrontRange executive team wants to give all employees the opportunity to spend more of the holidays with family and friends. However, we understand the need to provide quality service to our valued customers and partners, so a sufficient support staff will be available during this period.

FrontRange Solutions Support Services will operate with limited staffing from Monday, December 22, 2008 to Friday, January 2, 2009*. Regular staffing will resume on Monday, January 5, 2009. We will continue to offer after-hours pager support for down systems. During this time, you can log an incident for a non-urgent support request at http://support.frontrange.com or send an email to customer.support@frontrange.com.

Thank you for your understanding during this special time of the year. May you have a joyous holiday season and a prosperous 2009!

*Please note these regional office closures:

  • Americas: Closed December 25, 26 and January 1.
  • United Kingdom: Closed December 25, 26 and January 1.
  • Germany: Closing at Noon December 24; Closed December 25, 26 and January 1.
  • South Africa: Closed December 25, 26 and January 1.
  • Asia Pacific: Closed December 25, 26 and January 1.
  • Russia: Closed January 1 through January 9.

Do you have a technical question about FrontRange products?

FrontRange Solutions is here to answer your questions and make sure you get the help you need. Click on the appropriate section on the navigation for quick solutions to all things technical. Please note that the support site is best viewed with Internet Explorer 6 and above.

Online Support is available for GoldMine Standard Edition customers to search our knowledgebase, technical documents and online manuals.

Maintenance Support is available for FrontRange customers who are current on maintenance.

Partner Support is available for Authorized Solutions Partners.